- In many cases our technical support team can solve the concern over the phone without the need to return the product for service.
- If the product does need to be returned, direct contact with the user provides us with a better understanding of the nature of the concern thus ensuring prompt efficient repair.
If it is determined by CustomerCare that a product needs to be returned for repair, please follow the Warranty/Service Return Procedures below. For products under warranty please be sure to include proof of purchase date with your shipment. The product will be repaired or replaced at our option.
Warranty/Service Product Return Procedure
Our goal is to achieve 48 hour turnaround on all warranty repairs. In order to insure this level of service we ask that the following procedures be followed when returning any product for warranty service.
1. Call our Customer Care Department at 800-342-5080 or 800-367-9235 to report the problem. Once it has been determined that the product must be sent in for service the caller will receive a Return Material Authorization Number (RMA). For all warranty repairs proof of purchase (such as a copy of the original invoice) will be required.
2. Package the product, return it to the address listed below and include the following information:
RMA Number
Name
Day Time Phone
Return Address
Description of the problem
Proof of purchase date (necessary for Warranty Returns only)
Service Center Address:
If you haven't received an RMA number, please complete the Returning Material Authorization form to obtain your authorization code prior to sending any product in for repair.
Hickok / Waekon Service Center
1716 Carrollton Ave. Dock E
Greenwood, MS. 38930
ATTN: (Enter your RMA Code Here)
To contact the Hickok/ Waekon service center about an open repair e-mail the repair center, or you're welcome to call 662-453-6212 to speak with one of our repair center representatives.
